FAQ

Frequently asked questions

Short answers to the most common issues and confusion.

Gameplay

• I cannot catch the animal. Check spelling or use aliases from /catalogue.
• Spawns are slow. Check channel settings or wait for the next spawn window.
• Rain will not start. The bot needs Send Messages and Attach Files. See Zoo Rain.
• My fastest catch isn’t updating. Fastest times do not update during rain.
• My catch was doubled. A blessing, prism boost, or Drug Den perk triggered.

Battlepass and votes

• I voted but the quest is not done. Open /battlepass to claim.
• Why no vote quest? Voting may be disabled.
• My quests changed. Quests refresh on a timer; new ones replace the old set.
• Where is my reward? Vote rewards apply when you open /battlepass. Other quest rewards pop the moment you complete them.

Trades and gifts

• My trade expired. Start a new trade. Expired trades move nothing. See Trading.
• I gifted the wrong item. Gifts are instant and cannot be undone.
• Why a gift tax? Large gifts may prompt a small tax to prevent abuse.

Leaderboards

• Why is my best time different? Rain catches do not update fastest/slowest records.
• Global vs server? Global leaderboards use your best single-server stats, not a sum across servers.
• Why is my name missing? The leaderboard only shows the top entries for that category.
• Why does my level look wrong? Global shows your best server, not a combined total.

Packs, prisms, and boosts

• Can a Wooden pack hit Celestial? Yes, if it chains enough upgrades.
• Do prisms work everywhere? Prisms are server-bound and only affect the server you earned them in.
• Do master prisms stack? Each master prism counts as 22 prisms for the server boost and 44 prisms for the owner’s personal boost.
• Why did rain extend? A prism tried to boost a max-tier animal, so it added rain minutes instead.

Drug Den

• Why did I level down? Missing a pay-up deadline drops you a level and removes the most recent perk.
• Where are my bounties? Use /drugs to view active bounties and remaining time.
• What is the bonus mission? A high-pressure bonus that grants extra perks or rewards.
• Why did the timer reset? Paying up starts the next chapter and refreshes the timer.

Territory Control

• Why can’t I join? You need to meet the minimum Drug Den level for your server.
• Why is a zone contested? At least two factions must be active and racing a 30‑minute op window.
• Why did my zone bonus vanish? Zones reshuffle on a timer; bonuses are tied to current control.
• Why no ops? Ops refresh on a 12‑hour timer. Starter ops show only once.

Store and donations

• My store reward is missing. It can take a minute; if it does not appear, contact support.
• Can I buy for someone else? Gifts are possible using /gift after purchase.

Permissions and setup

• Missing messages? Ensure the bot can send messages and embeds in the channel.
• Commands missing? Re‑invite the bot with the correct permissions.
• Spawns in wrong channel? Run /forget in that channel, then /setup in the new one. There’s a 2-minute guild cooldown on /setup.

Achievements

• Hidden achievements? The wiki lists their exact triggers.
• Why didn’t it pop? Many require a spawn to be active when you act.

Accounts and privacy

• How do I delete my data? Use the Privacy page to submit a deletion request.
• What data is stored? Only gameplay stats and progression. No passwords or payments are stored.
• Will deletion remove my shop history? Shop logs are kept for legal/chargeback reasons, but gameplay stats can be removed.

Performance & lag

• Spawns feel delayed. The bot waits for Discord to confirm previous sends.
• Menus feel slow. Large servers add a few seconds of delay; try again.
• DMs not working. Check if you blocked the bot or disabled server DMs.

Support

Need help? Join the support server or message the bot team.

When reporting issues, include the command used and a screenshot if possible.